We have 15 team members and grow by 1-2 new people every month. Profitably scale your agencies team :
What area should you hire in first?
The people you first hire should cover the monotonous tasks that are not really worth your time doing (unless you can get AI to do it for you)
The first people you hire should work on the fulfilment side of your business. Outsource the time consuming work that doesn't necessarily 'move the needle' for your business
Once that is covered you should focus on sales. This is one of the best ‘needle movers’ in your business and should be the last thing you outsource
A lot of agency owners try to outsource sales way to soon. Most closers just try to sell to anyone who will buy, even if they aren’t a perfect fit for the business or have shown signs that they will be a headache client. This can damage your reputation even if it isn’t your fault
Where do you hire team members?
The best people will always come from your network - ask around and see if anyone knows any good people for the position you're hiring in
If they've done a good job for a friend they'll likely do the same for you. This also means you may get to train them less if your friend has already covered that area with them
If you don’t have any connections to people with team members looking for more work, you can try hiring on these platforms:
Twitter
Indeed
LinkedIn
Onlinejobs(.)ph
Upwork
Fiverr
Finding team members
Get the people who are interested in the position to share their credentials
What they've worked in before, their results, etc
Don't put too much focus on this though. Sometimes it can be better to hire people with very little experience
Why would you hire people with little experience?
You won't have to pay them as much
You won't have to get them to unlearn stuff, you can train them exactly how you want
They'll be more loyal because of this
It depends on their character - they need to seem reliable
The hiring process
Do interviews with people who have the best potential. Get a sense for the type of person they are
As I said, sometimes it's better to just hire a reliable and hard working person even if they don't have much experience
Once you have chosen someone, you should then start training them
Spend WAY longer on this process than you think you should. Trust me, you want to make sure your team member is capable and can do good work for you
Create Loom videos that will teach the employee exactly what you want them to do. Give them all of the resources they'll need to do the job properly
In the first 2 weeks you should shadow them and watch them work. You'll probably have to correct them a bunch of times but soon they will know what to do (if you have a manager you can get them to monitor the new employee for you)
If they repeatedly make mistakes and don't accept responsibility fire them and try the process again
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